Terms of service

Last Updated: September 21, 2026

Welcome to Soarcoop. Throughout this website, the terms "we," "us," and "our" refer to Soarcoop.

Soarcoop operates this website and online store to provide customers with access to our products, product information, secure checkout, customer support, and purchasing services.

Our store offers drinkware, food and beverage containers, and everyday accessories, including tumblers, water bottles, vacuum bottles, coffee and tea drinkware, lunchboxes, coolers, jugs, camp cookware, and other available accessories.

Our store is powered by Shopify, which provides the e-commerce platform used to display products, process orders, manage payments, and provide online shopping services.

By accessing our website, browsing our products, placing an order, or using our services, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy, Payment Terms, Refund Policy, and other policies published on this website.

If you do not agree to these Terms of Service, please do not use our website or services.

1. Eligibility and Account Responsibility

By using our website or placing an order, you confirm that you are legally permitted to enter into these Terms under the laws that apply to you.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account using those credentials.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or contacting Soarcoop.

If you believe your account has been accessed without authorization, please contact Soarcoop promptly.

2. Products and Product Information

Soarcoop provides product information, including descriptions, images, prices, available colors, sizes where applicable, materials, specifications, and inventory status on individual product pages.

Product colors and appearance may differ slightly from the images displayed on the website because screen settings, device displays, lighting, and photography can affect how colors and details appear.

Customers are responsible for reviewing the product description, available options, materials, dimensions, price, and other relevant product details before placing an order.

Soarcoop aims to correct identified errors in product descriptions, pricing, availability, and other product information.

Product quantities and availability are based on current inventory information.

If an ordered product becomes unavailable before fulfillment, Soarcoop will contact the customer using the contact information associated with the order.

If the unavailable product cannot be fulfilled, the affected item will be canceled and the amount paid for that item will be refunded to the original payment method.

3. Orders and Billing

When placing an order, you agree to provide accurate billing information, shipping information, and contact information.

Submitting an order authorizes Soarcoop and the payment provider selected during checkout to charge the selected payment method for the total amount displayed at checkout.

The order total includes:

• Product prices

• Discounts applied to the order

• Applicable sales tax

• Applicable shipping charges, if any

Soarcoop provides free standard shipping on qualifying orders delivered within the United States. Eligible U.S. orders are not charged a standard shipping fee.

An order confirmation email confirms that Soarcoop has received the order. It does not necessarily mean that the order has been shipped.

Soarcoop may cancel an order before shipment when:

• Payment authorization cannot be completed

• The ordered product is unavailable

• The transaction is identified as unauthorized or fraudulent

• Required billing or shipping information cannot be verified

• A material pricing or technical error prevents the order from being fulfilled correctly

• Fulfillment of the order would violate applicable law

If Soarcoop cancels an order after payment has been captured, the amount paid for the canceled item or order will be refunded to the original payment method.

4. Payment

Payments for online orders must be completed through the secure checkout available on www.soarcoop.com.

Soarcoop accepts the following payment methods, subject to availability at checkout:

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

• Apple Pay

• Google Pay

• Shop Pay

• PayPal

All prices displayed on the website are listed in United States Dollars (USD).

Payment must be successfully authorized before an order is processed.

Payment information is securely processed through Shopify and the payment provider selected during checkout.

Complete credit card and debit card information is handled by the applicable payment provider and is not stored directly on the Soarcoop website or servers.

For additional information about payments, pricing, currency, and taxes, please review our Payment Terms.

5. Shipping and Delivery

Soarcoop offers standard shipping for eligible orders delivered within the United States.

Orders are processed and delivered in accordance with our Shipping Policy.

Our published standard shipping timeframes are:

• Processing Time: 1–3 business days

• Transit Time: 6–9 business days

• Estimated Total Delivery Time: 7–12 business days after an order is placed

Business Days: Monday – Friday, excluding U.S. public holidays.

Order Cut-Off Time: 6:00 PM Eastern Time (ET).

Orders placed after the daily cut-off time begin processing on the next business day.

Soarcoop provides free standard shipping on qualifying orders delivered within the United States.

Once an order has been shipped, tracking information is generally provided when available through the shipping confirmation email.

Customers are responsible for providing a complete and accurate shipping address during checkout.

Carrier operations, severe weather, public holidays, and incorrect or incomplete shipping information may delay delivery.

If a shipment is significantly delayed, arrives damaged, contains missing or incorrect items, or is marked as delivered but has not been received, please contact hello@soarcoop.com promptly.

Shipping issues are handled in accordance with our Shipping Policy and Refund Policy.

6. Returns, Refunds, and Replacements

Returns, refunds, and replacements are handled in accordance with our Refund Policy.

Soarcoop provides a 30-day return period after delivery for eligible items.

The 30-day return period begins on the date the order is delivered. Return requests must be submitted within this period.

To qualify for a return, an item generally must:

• Be unused and unworn, where applicable

• Be in the same condition as received

• Include the original packaging and tags, where applicable

• Include proof of purchase or valid order information

For customer preference returns, including ordering the wrong item, selecting the wrong size or color where applicable, changing your mind, or no longer wanting the item, the customer is responsible for return shipping costs.

Soarcoop does not charge restocking fees for eligible returns.

If an item arrives damaged, defective, or incorrect, please contact Soarcoop promptly and follow the reporting instructions in our Refund Policy.

When an item is confirmed to have arrived damaged, defective, or incorrect, Soarcoop will provide an appropriate resolution, such as a replacement or refund to the original payment method.

If a return is required for a confirmed damaged, defective, or incorrect item, Soarcoop will provide return instructions and cover the return shipping cost.

Direct exchanges are not available for customer preference returns.

After an eligible customer preference return has been received and processed, the customer may place a new order for the preferred item.

Returned items are inspected after arrival at the designated return address.

Approved refunds are issued to the original payment method within 3–7 business days after the returned item has been inspected and approved.

Customers must contact Soarcoop before returning an item to receive return authorization instructions and the designated return address.

Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded under applicable law.

7. Customer Responsibilities

Customers are responsible for:

• Providing accurate billing information

• Providing a complete and accurate shipping address

• Providing a valid email address and contact information

• Reviewing product descriptions, specifications, and available options before purchase

• Reviewing the complete order total before submitting payment

• Following the return procedures described in the Refund Policy

• Keeping account credentials secure, where applicable

Incorrect or incomplete customer-provided shipping information may result in delayed delivery, failed delivery, or a returned shipment.

Customers must not misuse the website, checkout system, customer accounts, payment systems, or other Soarcoop services.

8. Intellectual Property

Website content, including text, images, graphics, logos, page layouts, product descriptions, designs, and other materials, is owned by or licensed to Soarcoop unless ownership is identified otherwise.

Soarcoop website content may not be copied, reproduced, distributed, modified, published, transmitted, displayed, or commercially used without written authorization from Soarcoop or the applicable rights holder, except as permitted by applicable law.

9. Prohibited Uses

You must not use the Soarcoop website or services to:

• Violate applicable laws or regulations

• Submit false, inaccurate, or fraudulent information

• Conduct fraudulent or unauthorized transactions

• Interfere with website security, functionality, or operation

• Attempt unauthorized access to systems, accounts, networks, or information

• Upload, transmit, or distribute viruses, malware, or harmful code

• Collect or misuse personal information belonging to another person

• Infringe intellectual property or other legal rights belonging to Soarcoop or a third party

Soarcoop may restrict or terminate website access when fraudulent, unlawful, abusive, or security-threatening activity is identified, subject to applicable law.

10. Privacy

The collection, use, sharing, storage, and protection of personal information are governed by our Privacy Policy.

The Privacy Policy explains how Soarcoop handles personal information collected through website visits, purchases, customer support interactions, accounts, analytics, advertising activities, and other store operations.

Soarcoop may use cookies, pixels, tags, and similar technologies for:

• Website functionality

• Shopping cart and checkout operation

• Security and fraud prevention

• Analytics and performance measurement

• Advertising measurement

• Remarketing activities

Cookie and privacy choices are handled as described in our Privacy Policy and through applicable website privacy controls.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Soarcoop is not liable for indirect, incidental, special, consequential, or punitive damages resulting from the use of the Soarcoop website, products, or services.

Nothing in these Terms of Service excludes or limits rights or remedies that cannot legally be excluded or limited under applicable consumer protection laws.

12. Website Availability

Soarcoop maintains the website for online product browsing, checkout, order placement, account access, and customer service information.

Website access may be temporarily interrupted by:

• Scheduled maintenance

• Technical failures

• Security maintenance

• Hosting or network interruptions

• Shopify platform interruptions

Product availability, prices, and website content may be updated when inventory, pricing, or product information changes.

Nothing in this section limits customer rights provided by applicable consumer protection laws.

13. Governing Law

These Terms of Service are intended to be governed by the laws of the State of New York, United States, without regard to conflict-of-law principles, to the extent permitted by applicable law.

Nothing in this section limits consumer rights or protections provided by applicable law.

14. Changes to These Terms

Soarcoop may update these Terms of Service when changes are made to our website operations, store policies, services, or applicable legal requirements.

The current version of these Terms of Service is published on this page.

The Last Updated date at the top of this page identifies the most recent revision.

15. Contact Information

If you have questions about these Terms of Service, please contact Soarcoop.

Store Name

Soarcoop

Business Address

160 Ray Ave
Schenectady, NY 12304
United States

Phone

+1 518-925-0510

Email

hello@soarcoop.com

Website

www.soarcoop.com

Support Hours

Monday – Friday: 9:00 AM – 6:00 PM ET

Saturday, Sunday, and U.S. Public Holidays: Closed

We aim to respond to customer inquiries within 1–2 business days.