Shipping policy
Last Updated: September 21, 2026
This Shipping Policy explains how orders are processed, shipped, and delivered for purchases made through www.soarcoop.com.
For information about returns and refunds, please review our Refund Policy.
1. Order Processing
Orders are processed within 1–3 business days.
Business Days: Monday – Friday, excluding U.S. public holidays.
Order Cut-Off Time: 6:00 PM Eastern Time (ET).
Orders placed after the daily cut-off time begin processing on the next business day.
Processing times may be extended during U.S. public holidays, promotional events, or periods of increased order volume. If a significant delay affects your order, we will notify you by email.
2. Shipping and Delivery
Standard Shipping is available for orders delivered within the United States.
Processing Time: 1–3 business days
Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days after an order is placed.
Delivery estimates are calculated in business days and exclude Saturdays, Sundays, and U.S. public holidays.
Carrier operations, severe weather, public holidays, address issues, and other transportation disruptions may affect the actual delivery date.
3. Shipping Costs
Soarcoop provides free standard shipping on all orders delivered within the United States.
Customers are not charged a standard shipping fee for qualifying U.S. orders.
We do not charge hidden handling fees, packaging fees, or additional shipping surcharges.
4. Shipping Methods and Tracking
Orders are shipped through shipping carriers or logistics services selected according to the destination and shipping requirements of the order.
Once an order has been shipped, a shipping confirmation email containing tracking information will generally be sent to the email address provided with the order, when tracking information is available.
Please allow 1–3 business days after shipment for tracking information to appear or update in the carrier's system.
The tracking information provided in the shipping confirmation email can be used to monitor the delivery status of your order.
5. Shipping Address Accuracy
Please ensure that your shipping address is complete and accurate before placing an order.
Incorrect or incomplete shipping information provided during checkout may result in delivery delays, failed delivery, or the shipment being returned.
If an address correction is required after an order has been placed, please contact hello@soarcoop.com as soon as possible.
We will attempt to update the shipping address before shipment. Address changes may not be possible after the order has been shipped.
6. Lost, Delayed, Damaged, or Incorrect Shipments
If a shipment is significantly delayed, arrives damaged, contains missing or incorrect items, or is marked as delivered but has not been received, please contact hello@soarcoop.com promptly so we can review the issue.
Please include:
-
Your order number
-
Tracking information, if available
-
A description of the issue
-
Clear photographs of the package and affected items, when relevant
We will review the shipment information and work with the shipping carrier when a carrier investigation is required.
If a shipment is confirmed to be lost, damaged, defective, incomplete, or incorrect, Soarcoop will provide an appropriate resolution, such as a replacement or refund, in accordance with our Refund Policy and applicable law.
If a return is required for a confirmed damaged, defective, or incorrect item, we will provide return instructions and cover the return shipping cost.
Please report shipping problems and items that arrive damaged, defective, missing, or incorrect as soon as reasonably possible. This request does not limit any rights or remedies available under applicable law.
Eligible customer preference returns are subject to the separate 30-day return period described in our Refund Policy.
7. Refused or Undeliverable Shipments
If a shipment is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, failure to collect the package, or an unsuccessful delivery caused by the customer's inability to receive the shipment, we will contact the customer using the email address associated with the order.
If reshipment is requested after a package is returned because of incorrect customer-provided shipping information or a customer-caused failed delivery, additional shipping costs may apply. Any applicable charges will be communicated to the customer before reshipment.
Additional shipping costs will not be charged to the customer when the failed delivery or returned shipment results from an error by Soarcoop or the shipping carrier.
8. Contact Information
Store Name
Soarcoop
Website
Business Address
160 Ray Ave
Schenectady, NY 12304
United States
Phone
+1 518-925-0510
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday, Sunday, and U.S. Public Holidays: Closed
We aim to respond to customer inquiries within 1–2 business days.
- Choosing a selection results in a full page refresh.