Privacy policy
Last Updated: September 21, 2026
This Privacy Policy describes how Soarcoop ("we," "us," or "our") collects, uses, shares, and protects personal information when you visit, use, or make a purchase from www.soarcoop.com (the "Site"), or otherwise interact with our services.
By using the Site and our services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
We collect personal information necessary to operate our online store, process orders, provide customer support, improve our services, and maintain the security of the Site.
The types of personal information we collect include:
Contact Information
Name, billing address, shipping address, email address, and phone number.
Order Information
Products purchased, order history, delivery information, shipping details, billing details, transaction records, and return or refund requests.
Payment Information
Payments are securely processed through Shopify and the payment providers available during checkout. Complete credit card and debit card information is generally handled by the applicable payment provider and is not stored directly on the Soarcoop website or servers.
Account Information
When you create a customer account, we may collect account credentials, saved addresses, shopping preferences, and related account information.
Device and Usage Information
IP address, browser type, device type, operating system, time zone, referring pages, pages viewed, website interactions, and information collected through cookies or similar technologies.
Customer Support Information
Information provided through customer support requests, including messages, product inquiries, order questions, return requests, refund requests, and related communications.
2. How We Use Personal Information
Personal information is used for the following purposes:
Order Processing
To process payments, confirm orders, arrange shipment, provide delivery updates, and manage returns or refunds.
Customer Support
To respond to inquiries, provide assistance, and resolve product, order, shipping, return, refund, and payment-related issues.
Service Communications
To send order confirmations, shipping notifications, refund notifications, account notices, policy updates, and other service-related communications.
Marketing Communications
To send promotional emails, product updates, and marketing communications to customers who have subscribed to receive them.
Marketing communications can be discontinued at any time by selecting the unsubscribe link included in promotional emails or by contacting us.
Website Improvement
To analyze website performance, understand how customers interact with the Site, improve product pages, and enhance the online shopping experience.
Security and Fraud Prevention
To detect, prevent, and investigate fraud, unauthorized transactions, abuse, security incidents, and other harmful activities.
Legal Compliance
To comply with applicable legal, regulatory, accounting, tax, recordkeeping, dispute resolution, and government requirements.
3. How We Share Personal Information
We do not sell personal information in exchange for monetary compensation.
We may share personal information with service providers and other parties as necessary to operate our online store, fulfill orders, provide services, and meet applicable legal obligations, including:
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Shopify and e-commerce platform service providers
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Payment processors
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Shipping and fulfillment providers
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Customer support providers
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Fraud prevention and security providers
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Analytics, advertising, and measurement providers
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Professional legal and accounting advisors
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Government and regulatory authorities when disclosure is required by law
Service providers receive information necessary to perform the services they provide. Where required by applicable law, we take appropriate steps to address the use and protection of personal information by these parties.
4. Cookies and Advertising Technologies
We use cookies, pixels, tags, and similar technologies to operate the Site, remember customer preferences, improve website performance, understand website interactions, and support analytics and advertising activities.
These technologies may be used for:
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Website functionality
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Shopping cart and checkout operation
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Security and fraud prevention
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Analytics and performance measurement
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Advertising measurement
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Remarketing activities
Analytics, advertising, and measurement services available through Shopify and other services connected to the Site may help us understand website activity, measure advertising performance, improve customer experiences, and support store operations.
Cookie preferences may be managed through available website privacy controls and browser settings.
Disabling cookies required for website functionality may affect shopping cart, checkout, account, and other website features.
Where required by applicable privacy law, recognized Global Privacy Control (GPC) signals are honored for applicable opt-out requests.
5. Your Privacy Rights
Privacy rights depend on the laws that apply to your place of residence.
Under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and other applicable U.S. state privacy laws, eligible consumers may have rights concerning their personal information, including the right to:
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Know or access certain personal information we collect and use
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Correct inaccurate personal information
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Request deletion of personal information, subject to applicable exceptions
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Obtain a copy of certain personal information in a portable format, where applicable
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Opt out of the sale or sharing of personal information, where applicable
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Opt out of certain targeted advertising activities
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Limit certain uses of sensitive personal information, where applicable
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Not be discriminated against for exercising applicable privacy rights
Privacy-related requests can be submitted by contacting:
We may request information reasonably necessary to verify the identity and authority of the person submitting a privacy request. We will respond within the timeframes required by applicable law.
6. Do Not Sell or Share My Personal Information
Soarcoop does not sell personal information in exchange for monetary compensation.
Certain advertising, analytics, and measurement activities may be considered "selling," "sharing," or targeted advertising under applicable U.S. state privacy laws, even when no money is exchanged directly for personal information.
To submit a request to opt out of applicable activities, contact hello@soarcoop.com with the subject line:
Privacy Opt-Out Request
Recognized browser-based opt-out preference signals, including Global Privacy Control (GPC), are honored where required by applicable privacy law.
Privacy requests are processed in accordance with the laws that apply to the request.
7. Marketing Communications
Customers who subscribe to marketing communications may receive promotional emails, product updates, information about new arrivals, and special offers from Soarcoop.
Marketing communications can be discontinued at any time by selecting the unsubscribe link included in a promotional email or by contacting:
Service-related communications, including order confirmations, shipping notifications, payment information, return or refund communications, and important account or policy notices, may continue when necessary to complete a transaction or provide requested services.
8. Data Retention
Personal information is retained for the period reasonably necessary to process and fulfill orders, provide customer support, maintain business and transaction records, prevent fraud, resolve disputes, and comply with applicable accounting, tax, and legal requirements.
When personal information is no longer required for these purposes, it is deleted, anonymized, or otherwise handled in accordance with applicable law and our retention practices.
9. Data Security
Soarcoop uses administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction.
The Site uses encryption technologies, such as SSL/TLS, to help protect information transmitted through the website.
Payments are processed through Shopify and applicable payment providers. Complete payment card details are generally handled by the relevant payment provider rather than stored directly on the Soarcoop website or servers.
No method of electronic transmission or storage can guarantee absolute security.
10. Children's Privacy
The Site and Soarcoop services are not intended for children under 16 years of age.
We do not knowingly collect personal information directly from children under 16 in circumstances where such collection is prohibited by applicable law.
If we become aware that personal information has been collected from a child in violation of applicable legal requirements, we will take appropriate steps to address the information.
11. International Data Transfers
Soarcoop operates an online store and may use service providers that process personal information in different countries.
Personal information may be processed, stored, or transferred in the United States and other countries where Shopify and our service providers operate.
Where required by applicable law, appropriate safeguards are used for international transfers of personal information.
12. Third-Party Links
The Site may contain links to websites or services operated by third parties.
Third-party websites and services operate independently and maintain their own privacy practices and policies.
We are not responsible for the privacy practices or content of independently operated third-party websites. We encourage customers to review the privacy policies of third-party websites before providing personal information to them.
13. Changes to This Privacy Policy
Soarcoop may update this Privacy Policy to reflect changes to our business operations, services, privacy practices, or applicable legal requirements.
Updates will be published on this page with a revised Last Updated date.
14. Contact Information
Store Name
Soarcoop
Website
Business Address
160 Ray Ave
Schenectady, NY 12304
United States
Phone
+1 518-925-0510
Support Hours
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday, Sunday, and U.S. Public Holidays: Closed
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